Top service - a performance promise at crossbase
Personal contacts, guaranteed solution times and two releases per year
As soon as you start with us, we go through a tried and tested process together. Our aim is for you to be able to use crossbase for your product communication as quickly as possible.
Your project manager will guide you through our onboarding program. You will be supported by our application consultants. You will also get to know your future contacts, who will be at your side after implementation. And you will get to know them: Your products, your processes, your wishes and goals. So you can be sure that you will continue to receive quick and uncomplicated help with any questions or new requirements in the future.
Service - where you need it
We have designed our software solution so that you can make adjustments without our help. You should be able to decide for yourself how much support you want from us.
Premium service in all project phases and after go-live
With many providers, personal support unfortunately ends when the system goes live. From then on, the customer communicates with call centers, chatbots and ticket systems. This costs you time and slows you down. crossbase offers you excellent service at every stage of our collaboration - as confirmed by our Top Service award.
The team leaders from the consulting department answer questions about Service++.
Personal support from project managers and application consultants
Indirect communication costs you time and slows you down. That's why we attach particular importance to personal support. Your contact partners are available for you personally.
Guaranteed solution times for all support cases
Our developers are just a few steps away from your personal contact. This allows us to process support cases quickly and easily. We guarantee you that!
Two major releases per year
crossbase is continuously developed by us. Many of our customers' requirements are integrated into the software solution. This means that all crossbase users benefit directly from innovations.
Your contact persons
Niels Jankowski
Michael Binder
Johannes Gonser
Sebastian Seiz
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