"Top Service" award for crossbase

We are delighted to have been awarded the "Top Service" seal. Above all, because it is based directly on the positive feedback from our customers. Some of them have been with us for many years and continue to spur us on to top performance.

Thomas Kern
Chief Executive Officer, crossbase mediasolution GmbH

Böblingen, 04.11.2023: Availability and customer friendliness - a matter of course at crossbase. While chatbots and call centers are increasingly the first point of contact for customers in many companies, crossbase places great emphasis on customer service. For its excellent customer service, crossbase has received the "Top Service" award from the German Institute for Quality Standards and Testing (DIQP ) with the grade "very good".

The "Top Service (DIQP)" award is given to companies that undergo an anonymous and independent assessment by their customers. In the process, services such as availability, customer friendliness, response times and the handling of customer feedback are surveyed and evaluated. The survey provides insights into customer opinions and highlights potential weaknesses that can be optimized.

crossbase customers particularly appreciate the pleasant and smooth support provided by personal contacts. They also particularly appreciate the training courses and the willingness to find individual approaches and thus deliver tailor-made solutions.

Oliver Scharfenberg, Managing Director of SQC-QualityCert, which awards the DIQP standard, comments:"The customers of crossbase mediasolution GmbH clearly recommend the company to others. We are delighted for the entire team about the first-class result and wish everyone continued success."